Ordering, Delivery, Post & Packing:
We commence work on your order as soon as we receive it and as such orders placed via the website can not be cancelled.
All orders are dispatched next working day and normally received within 48hrs, but please allow up to five working days for delivery. We reserve the right to contact you for further confirmation of your delivery details, prior to authorisation.
If you do not receive your plates after this time contact us via our contact details and we will track you order. If your order has been lost by Royal Mail replacement plates will be sent to you.

Payment:
Numberplates-Direct use a secure payment service provider who the latest technology to protect your credit card information and do not release it to anyone outside organisation. You can place your orders using our secure encryption (the Internet standard for secure transactions)

Returns Policy:
Numberplates-Direct want you to be satisfied with your purchase, should there be an error in making your order or they have arrived damaged contact us via the contact details and we will organise replacements. However, you must notify and return the damaged or defective product and this must be received by us within 7 days of delivery to you. You will not be charged any additional postage or handling fees for replacement.
Customer Errors
Numberplates-Direct make the plates with the information you enter when you place your order. We can not be held responsible for any errors made by you the customer.

Errors and Omissions:
We make every effort to ensure that the information on our site is correct. If you feel an error has been made please contact us so we can rectifiy the mistake. Plates displayed are for illustration only, plates may differ slightly from those shown due to colour variations on the internet. If in doubt please contact us via the contact details section, we will be pleased to advise you. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. No guarantees are given as to the accuracy of the colours.

Disclaimer:
All plates ordered through our website are sold as show plates and are for off road use or display purposes only. If you chose to buy a plate that resembles a legal plate and subsequently use this on your vehicle we cannot accept responsibility for this in any way or form. The term legal on the website is a descriptive term only for the item, it does not mean the plates will be legal if that item is used, For example Legal Standard Font is the font used on legal plates.
Legal Requirements
We keep a detailed record of all new number plates that are made. The information includes the name, address and telephone number of the purchaser but does not include credit card details. This is a legal requirement should the DVLA wish to check our records.
It is the customer’s responsibility to make themselves aware of the regulations regarding Number Plates, these can be found on the DVLA website. All design, colours and images on this site are for guidance only.